When a security incident occurs, the key to promptly combating illegal and criminal activities lies in the ability to grasp the on-site situation within the shortest possible time, make decisive decisions, and coordinate collaborative operations among police, fire departments, and other relevant units.

Existing command centers face the following problems:

• Residents have limited means to report incidents, preventing dispatchers from fully understanding the on-site situation;

• Various telephone terminals and trunking terminals cannot interoperate, hindering inter-departmental cooperation;

• Traditional trunking call terminals only support voice communication and cannot transmit high-bandwidth data such as video;

• Various information modules, such as video surveillance and GIS (Geographic Information System), are fragmented, impacting decision-making efficiency.

The construction of a Safe City requires an integrated digital command center platform. The Integrated Command Center solution integrates modules such as call-taking/dispatch platforms, CAD, GIS, video surveillance, eLTE trunking communication, and video conferencing to achieve visual command and swift decision-making.

The Command Center is the brain of the entire city's emergency response system. The Integrated Command Center solution consolidates various information resources including voice, video, and data. It incorporates multiple communication tools and information modules such as IVS (Intelligent Video Surveillance), TP (Telepresence), eLTE, IPCC (IP Contact Center), PGIS (Police Geographic Information System), CAD (Computer Aided Dispatch), and the Police Integrated System.

Compared to traditional command centers, the Integrated Command Center solution offers the following advantages:

• Visual Command: IVS + TP + eLTE, integrated and interoperable. Surveillance video feeds can be added as a conference participant video stream into the integrated video conference, enabling various departments and leadership to clearly and comprehensively understand the on-site situation, thereby enhancing coordination and decision-making efficiency. Police forces, material resources, and traffic conditions are displayed uniformly on the GIS map, facilitating decision-making.

• Integrated Dispatch. Interoperability is achieved between traditional professional emergency communication systems (such as TETRA), public alarm communication systems, and broadband trunking communication systems. They can form unified voice conferences or join integrated video conferences as voice participants, facilitating communication and cooperation among departments.

• Multi-Service Integration. Multiple services like PGIS, the Police Integrated System, Intelligent Transportation, and the Big Intelligence System are integrated. They are presented uniformly on the large screen via CAD, accelerating emergency response speed.